My Virgin Media App. Really disappointed, when I goo. - Create and view a Collect+ account. Have been 3 hours on chat waiting for a human to contact me, with no success. Have been 3 hours on chat waiting for a human to contact me, with no success. DPD scored lowest when consumers were asked if they’d had a problem with their last delivery. They never were. KLM Royal Dutch Airlines has built a hologram bar where people can meet to exchange local tips when they are waiting for flights. DPD. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. New customer to VM and all I’ve had is trouble so far. We would like to show you a description here but the site won’t allow us. . Make sure your TV and your box are switched on. I don’t have and have never had an account with virgin. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Sports Direct. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. Very. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. I have sent you a private message regarding this. We would like to show you a description here but the site won’t allow us. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Yodel say I have to speak to Virgin to get the package re sent. Your Virgin Media return Pending. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. All materials are recycled using our UK downstream partners. *If you have a delivery note there should be options to collect the router from your local Yodel depot or request a redelivery. Return parcels to Virgin Media. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. BlueLou. Forum Team. Have checked junk/spam folder as well but nothing. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Thanks for reaching out to us regarding your issue. Virgin Media. Phone. Yodel, returned to sender. We will also take a photo of your parcel when we’ve left it in a safe. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Virginmedia is a residential service and there is no service guarantee. Good afternoon. We would like to show you a description here but the site won’t allow us. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Yodel told me I had placed the delivery on hold which is complete rubbish . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. 10/11/23 10:32. on 04-12-2022 20:11. | Read 378,921-378,940 Reviews out of 394,50405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714on 07-11-2022 18:44. We would like to show you a description here but the site won’t allow us. Thank you for the update, please let us know how things go. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Reply. KLM – Live Hologram Bar. We would like to show you a description here but the site won’t allow us. 1 Kudo. 4K compatible TV/device required to watch Ultra HD. How many stars would you give Virgin Media? Join the 85,617 people who've already contributed. Yodel was scheduled to deliver my router on 1/9/22. All the documents were signed , all. on 12-11-2022 20:05. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. | Read 364,961-364,980 Reviews out of 785,150Send a parcel with Collect+. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Please stop sending me endless harassing texts. Simply ring our friendly customer service team. 2bn debt to Lloyds Banking Group and reassume control of The Telegraph in a potential deal backed by Manchester City owner Sheikh. Processed at National Hub. Yodel, returned to sender. The Collect+ Send service is in partnership with Parcel2Go. We would like to show you a description here but the site won’t allow us. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. They do have a business service with an SLA, but that of course costs more. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Joining in. Zavvi. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Yodel also do not arrive during the time they state they will, and then expect you to stay in all day the following day. Yodel. We would like to show you a description here but the site won’t allow us. Tesco Direct. Yodel deliveries are often delayed. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. Amazon Returns. We would like to show you a description here but the site won’t allow us. Did not hear from Yodel. I've had a look on my end and I can see that this property is new for Virgin. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. Wish Local. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Stream from Virgin Media. The message will appear within the purple envelope icon. Horrible, they treat customers like you own them something. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). We would like to show you a description here but the site won’t allow us. and delivery tracking information. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Received into MITCHAM DEPOT. 44pm and the parcel was taken in by someone with my last name, this is a. The Collect+ Send service is in partnership with Parcel2Go. GXO has collaborated with Virgin Media since 1999. Virgin said my router should arrive on Tuesday the 6th. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. 25 stars. We would like to show you a description here but the site won’t allow us. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. on 19-12-2022 11:41. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. I've called the sales team and I think they're going to try to have it resolved today. Browse Virgin Media Virgin Media. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. Use our app to: - Send a parcel from any of our thousands of local stores. Paid extra for next day delivery from CRC to a business address (that closes at. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. I was never contacted. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Build the ideal Virgin Media package for your unique needs. My quick start package was due to arrive between 6:30pm - 8:30pm last night. true. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Joining in. Download it for your iPhone. Good evening everyone, I was wondering if there are any Virgin Media Staff on here that could help me out please? A HUB 4 is supposed to be delivered today (although I can’t wait for the hub 5 to be Honest, so I can use the full speed of the connection on my own Router). Delivered Exactly. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesReceived message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Yodel are telling me it's not been scanned for a few days and they don't know where it is. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. We would like to show you a description here but the site won’t allow us. on 28-03-2023 09:35. wonkydragon. Forum Member. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Yodel Delivery due tomorrow - No tracking and no order showing. If you have a tech booked they would have the equipment. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Why Virgin Media still use Yodel as a delivery partner I don't know. My Virgin Media App. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Have a delivered image sent directly to your device as soon as we have delivered your parcel. We would like to show you a description here but the site won’t allow us. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. We would like to show you a description here but the site won’t allow us. I would be grateful for any advice on the best way to proceed. Unfortunately we don't use the Openreach master sockets as they are BT only. Thanks for posting, and a warm welcome to our Community Forums. The issue is there was more than one item in the parcel. For queries on delivery charges from online retailers please contact the retailer directly. We would like to show you a description here but the site won’t allow us. Hello. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. Yep they’re useless. - Track the progress of your returns. Account - Mobile. Being returned to Virgin Media. - Virgin Media. VirginMedia can you please help!!!! 0 Kudos. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. I've called the sales team and I think they're going to try to have it resolved today. . We would like to show you a description here but the site won’t allow us. @Zach_R. Security matters. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. We would like to show you a description here but the site won’t allow us. Click & Collect with Yodel is easy. Where is your parcel coming from: Where is your parcel going to: Weight. Thanks for reaching out to us regarding your issue. Find the closest Collect+ location or courier to you by using our store finder. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 3 weeks ago. not to me. Entertain me; Broadband Deals. Arrowmunda. Re: Virgin parcel scam. I would like to know if i can rearrange delivery or cancel the order. Please respond to this when you can and we'll proceed from there. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Then enter your email address, and click on email me my new label and follow the instructions. I was told I’d be able to track the delivery, but got no tracking number. Virgin Media - please listen. on 28-03-2023 08:11. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Nothing off Yodel. Same here no parcel and no text message. 08/11/23 14:01. Lee1981. Thanks for your post and questions around 21CV. You don’t need a phone line to enjoy the most powerful and reliable broadband. Kit we want returned. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Joining in. Options. Str33t. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. We would like to show you a description here but the site won’t allow us. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I’m staggered that CRC have started using them. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. The. You're doing the right thing in having the fallback available to 5g. The Virgin Media website will open in a new tab. “@virginmedia Yes. GXO has collaborated with Virgin Media since 1999. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. We’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. Processed at National Hub. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. Options. Good afternoon. I ordered a student broadband package from Virgin on the 1st of September. backtothefuture. 07/11/23 17:47. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. wonkydragon. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Re: Yodel (oh god, no) email when. I was told that both orders have been cancelled and that my mothers account was flagged. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. Thanks. on 12-05-2023 19:08. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. Yes - of course. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. Expecting delivery of router today but Virgin Media have not given me a tracking number. Everything you need is posted to you. I'm moving to a new house where the old owners had VM. Simply select the track your parcel link in the email and enter the code to get the latest update. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. I'm sorry to hear you haven't received a confirmation text for your timeslot. . Welcome to our community forums and thank you for your first posts. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. She called back and left a voicemail confirming that it was booked in and. But have only in the last - 5206771. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. - View Collect+ stores on a map. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. . Click on the brands below or scroll down to the handy brand finder. Why Virgin Media still use Yodel as a delivery partner I don't know. They failed to deliver my router on Saturday. Don't cancel any existing broadband until VM is connected and working properly. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. I haven’t ordered a phone and have never had a contract with Virgin. Hermes and Yodel scored 1. . Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. @virginmedia. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. About GXO Logistics. But then the envelope arrived to return it and I used this instead. I would be grateful for any advice on the best way to proceed. but I can't. Zavvi. Call us from a textphone on 18001 0345 454 1111. I’m so frustrated with Yodel. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. on 26-11-2022 19:16. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesSimply ring our friendly customer service team. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. Tried to ring Virgin again today, after keeping me hanging on for nearly 20. Webchat – You can chat freely with the customer service on the web chat and. . The talks between Virgin Media O2 and. But have only in the last hour just got the message of "We have received your item for delivery etc" nothing about a time slot though. No still no tracking number. Thanks. 07/11/23 16:47. Free Member. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. on 28-03-2023 08:11. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Iqoniq Posts: 6,299. Yodel strikes again. Forum Team In response to. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. £45. Yesterday it was showing for delivery, today if I hadn’t. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. . Str33t. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. I delayed delivery by Yodel for a week, but they are still intent on giving me another. on 29-11-2022 08:31. Yodel returned to sender. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Thanks,I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not delivered. . You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new. UPS. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. I have looked everywhere. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. When he arrived home one day he noticed a note in the letterbox from Yodel. It was initially due for delivery yesterday but I received an email on the 25th that stated it would arrive on the 29th instead. com/callcosts . The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. . Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Manage Your Account. Send a parcel with Collect+. All looked ok. . please can you check when I can receive my box? I’m regularly working from home and really. virgin media. I've also received text. Options. Shop. southampton. 7 stars for customer service. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Options. 5 million in 2020. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. It's your sole responsibility to track and update your system. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Options. - Find your nearest Collect+ store. consumer polling and social media complaints. Yodel stole my parcel. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned.